Thank you for your interest in BabyMaro.
We highly value every customer inquiry and will respond as soon as possible.
⸻
📧 Email Inquiries
Address: maro@babymaro.shop
We handle all inquiries including:
• Order-related questions
• After-sales service
• Product information
• Collaboration proposals
Response time: Within 1-2 business days
⸻
📱 Social Media
Please follow us on Instagram for our latest creations, making processes, and updates:
• Doll clothing creations: @babymaro17
• Other account: @petie_eyes
⚠ Please note: Instagram is not an instant customer service tool. If you have important questions, please contact us via email to ensure we receive and respond to your message.
⸻
⏰ Customer Support Hours
Japan Standard Time (JST, GMT+9)
• Monday to Friday: 10:00 AM – 8:00 PM (20:00)
Replies may be slightly delayed on weekends and public holidays.
⸻
📮 Frequently Asked Questions (FAQ)
Q1. How long does it take to complete an order?
A. As all items are handmade, the standard production and inspection period is 90 business days (Monday to Friday, excluding public holidays). Once the order is complete, we will ship it immediately, and you will receive a shipping notification email.
Q2. How can I check the shipping status of my order?
A. After shipping, we will send you the tracking number via email. You can use the tracking number to check the detailed parcel status on the courier company's official website (EMS, DHL, etc.).
Q3. Can I return or exchange an item?
A. As all items are handmade and custom-made, returns or exchanges are not accepted except for quality issues.
Please read our return and refund policy carefully before placing your order.
⸻
About BabyMaro
BabyMaro specializes in making vintage elegant handmade clothing for BeMyBaby Cherry dolls and Blythe dolls.
Every single piece is made with our heart and passion. We sincerely appreciate your support and patience.
We highly value every customer inquiry and will respond as soon as possible.
⸻
📧 Email Inquiries
Address: maro@babymaro.shop
We handle all inquiries including:
• Order-related questions
• After-sales service
• Product information
• Collaboration proposals
Response time: Within 1-2 business days
⸻
📱 Social Media
Please follow us on Instagram for our latest creations, making processes, and updates:
• Doll clothing creations: @babymaro17
• Other account: @petie_eyes
⚠ Please note: Instagram is not an instant customer service tool. If you have important questions, please contact us via email to ensure we receive and respond to your message.
⸻
⏰ Customer Support Hours
Japan Standard Time (JST, GMT+9)
• Monday to Friday: 10:00 AM – 8:00 PM (20:00)
Replies may be slightly delayed on weekends and public holidays.
⸻
📮 Frequently Asked Questions (FAQ)
Q1. How long does it take to complete an order?
A. As all items are handmade, the standard production and inspection period is 90 business days (Monday to Friday, excluding public holidays). Once the order is complete, we will ship it immediately, and you will receive a shipping notification email.
Q2. How can I check the shipping status of my order?
A. After shipping, we will send you the tracking number via email. You can use the tracking number to check the detailed parcel status on the courier company's official website (EMS, DHL, etc.).
Q3. Can I return or exchange an item?
A. As all items are handmade and custom-made, returns or exchanges are not accepted except for quality issues.
Please read our return and refund policy carefully before placing your order.
⸻
About BabyMaro
BabyMaro specializes in making vintage elegant handmade clothing for BeMyBaby Cherry dolls and Blythe dolls.
Every single piece is made with our heart and passion. We sincerely appreciate your support and patience.